Sony has finally begun to acknowledge the true reason behind their week long outage of the PlayStation Network. The intrusion detailed today by Sony affects over 70 million customers, who have suffered the loss of personal information. The frightening details of the extensive and complete compromise of PSN have finally come to light in a statement released this afternoon.
The upshot is that 75 million accounts have been compromised in what must be the most complete and utterly destructive information theft yet on record. Disclosed in today's statement is the fact that your PSN account ID, password, password reset question (and answer), full name, address, what you've purchased, birthdate, and more have all been stolen from Sony due to a weakness in their network security. Likewise, if you own a Web-connected Bravia TV or Sony Blu Ray player, your information has been compromised as well, because Sony combined PlayStation Network with Qriocity. Customers in at least 11 countries are affected by this network break-in / hack.
It's been nearly a week since the Sony PlayStation Network has been shut down, and longer since Sony was made aware of the compromise to their network. One has to wonder why it took so long to disclose the information breech.
Sony has also acknowledged that it may be another full week before service is finally restored to their network.
Here is the statement that Sony will be sending to every PlayStation Network / PSN customer, as well as every Qriocity customer.
Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:
- Temporarily turned off PlayStation Network and Qriocity services;
- Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
- Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.
We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.
For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.
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