Microsoft FINALLY Admits Wireless Headset problems - Kind of...

Xbox 360

Via Major Nelson's blog (Community Director of Xbox Live) as well as the "GamerScore Blog", here's the latest word about the wireless headset for the Xbox 360:

We have received feedback from some customers that they have experienced issues while using the Xbox 360 Wireless Headset, including difficulty syncing the headset to the controller, reception interference and audio sensitivity when playing action-packed games like Gears of War. We are committed to providing the highest quality accessories for Xbox 360 and would like to assist in troubleshooting and resolving those issues, whether by replacing or repairing the units under warranty. We encourage anyone experiencing issues with the Wireless Headset to call 1-800-4-MY-XBOX.

Since the release of the headset, several users have lit up forums, including the official forums, complaining about disconnects, the mic being too sensitive, low range, and other issues with the MS produced headset (most issues noted in the brief statement above). Several users begged for a recall, and apparently, their wish has been "sort of" granted.

Interestingly enough, when it was announced that users should call 1-800-4-MY-XBOX, several users immediately complained about the support line...

PLEASE find some other avenue than the horrid 800-4-myxbox ...

Have you seen this case of an Xbox CSR YELLING at a customer?


My experience with 1-800-4MY-XBOX has been nothing short of terrible.

The people at 1-800-4-MY-XBOX are brainless idiots. They know nothing about anything.

My buddy wasted $60 on that piece of garbage headset. He called them up to ask about the problem. They just kept on insisting that it was his router settings (WTF??) that was causing the issue and it wasn't their problem.

Bunch of frickin idiots.

Don't call that number for "help" unless you want to become 150% more agitated than you already are.

I spent over five hours on the phone with three different support agents getting the run around before they agreed to let me send my wireless headset in for repair.

I get to pay for shipping.
I emailed Major about it and he was very helpful, but the people working the phones at 1-800-4MY-XBOX are scheisters and there's no way around that. Here's a fun list of excuses they gave me while on the phone:
"Your 360 is out of warranty so we won't repair it."
"We don't repair accessories."
"Your wireless headset is out of warranty."
"There are no managers at the call center for you to talk to."
"We're not allowed to send people shipping boxes."

Have any of you had similar issues with Xbox tech support? My experiences have been largely positive.

Wireless Headset
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Anonymous, 12/15/2006 3:36:48 AM
Score: 0  
Unfortunately it's not until now that I’ve started finding tons of threads from disgruntled Xbox 360 wireless headset purchasers. Yes they are faulty, and are a complete waste of time. Some users said their units worked perfectly, that’s really good news, for them; most likely the got lucky and received a decent one; for most, this is only a distant dream. Have you got a problem with your headset not connecting to quad 1?? Keep the posts coming. I'd like to see just how many more ppl there are like myself and larsoncc. If you Google 'wireless crap+xbox 360 headset' you'll be sure to find lots of interesting threads.
Anonymous, 12/27/2006 11:04:47 PM
Score: 0  
Talking with headset
The xbox 360 wireless headset will just turn in to a paice of shit sometomes becouse i had the batterie fully charged there was nothing rong with it icould herethe people but they couldnt here me i turned off the headset and an hour later it worked again but then the next day the samething happend this headset is a peiceof shit dont buy it
Anonymous, 12/28/2006 1:09:07 AM
Score: 0  
i got one for xmas and charged it fully but i couldnthear anything- it connected to port 2 and lit up and everything but no sound. i exchanged it at walmart and it did the same thing. am i doing somthing wrong?
Anonymous, 12/30/2006 12:10:47 AM
Score: 0  
Make sure you've got the headset connected to the same quadrant of the controller you're using.
Anonymous, 1/4/2007 12:25:57 PM
Score: 0  
Same here for the UK
I bought mine pre-xmas from I can't connect, then it won't synchronise, people can't hear me when I do finally get it to work. Then, if I turn my surround sound on it shuts down completely and won't synch at all yet my wireless handset is fine! I've since given up as the call centres in the UK are full of immigrants employed for cheap labour by MS and know nothing about MS products or how to resolve the situation. They just read off a script - "No it isn't my Xbox thats at fault" I hear myself saying over and over again. You spend 5 hours talking to these foreign idiots, when an English person would understand your issues and the call would be over in half the time. Frustrated, annoyed and extremely angry at MS for releasing such a poor product and employing idiots. Now it's just sat on the side doing nothing and won't be used again - great way to spend £35.99 Well done MS
Anonymous, 1/7/2007 6:52:10 PM
Score: 0  
Maybe fixable with update hopefully.....
I have found certain games tend to make the headset work worse then other games. I have found playing with wwe smackdown vs raw 07 hitting the mute button tends to make the mic's speakers beep. I have also recieved echo's in tony hawk project 8 when i speak. Im hoping that Microsoft will fix these problems with an update to the system thats probably why there backing away from putting out a recall, from my experiences with it it might be fixable with a update but i still wish $60's would be adding up to a quality product that works right. I blame Microsoft not testing it enough. This headset should be tested with all online games before being sold to us.
Anonymous, 1/30/2007 7:41:04 PM
Score: 0  
Yeah, same deal. The headset will not connect to a port with a controller already linked to it. Suck city.
Anonymous, 2/12/2007 4:17:00 PM
Score: 0  
Anonymous, 3/30/2007 2:04:40 AM
Score: 0  
So there is no way of fixing this? Stupid ass headset. -Scathmere (
Anonymous, 4/21/2007 5:45:10 AM
Score: 1  
Problem with mic not connecting to the same quadrant as controller
I work for a videogame company that makes controllers and recently found out what causes the wireless headset not to connect with some controllers. The inside of the mic input on all 360 controllers can get warped from using a wired headset. When it warps, it causes the metal to create a bridge when the mic is removed. The controller thinks the mic is still plugged in when it's removed, because of this bridge. A wired mic will take priority over a wireless mic. When you go to connect your wireless mic to a controller that is bridged, it will just move over to the next available quadrant. As for the noise, I am not sure what is causing it. Might be bad components? The input jack is being redesigned and will be used for all new controllers. I just found out about this and do not know if there is a fix for it. If I find anything out, I will let you guys know.
Anonymous, 5/31/2007 6:03:04 PM
Score: 0  
2nd player?
My mic sucks. It only connects to 2nd, 3rd, or 4th quadrant. Im never trusting my wireless again.
Anonymous, 6/20/2007 8:13:48 PM
Score: 0  
Piece of crap
my dam mic wont even turn on or charge, since its 4 months old i cant do crap about it, and the stupid people from tech support can barely speak any english. They told me that they do not repair accessories and I would have to purchase another one.
Anonymous, 6/25/2007 2:27:34 AM
Score: 0  
wow my mic wont even work at all at first it gave me a problem when i turnned it on and it didnt want to got to first controller but i found out tht to turn off ur controller than turn on ur mic than ur controller agian....well ot worked for me now its just dont workin it wont turn on or charge now i have to buy a mic and i wasted 60 bucks '
Anonymous, 7/25/2007 1:27:21 AM
Score: 0  
yes i had the same trouble the headset was working i went to a different place in my house with it off and now it will not turn on or charge i agree it is a piece of shit $60 dollars for something that works then stops.
Anonymous, 8/13/2007 11:58:19 PM
Score: 0  
I bought this headset then used it for 2 weeks and it broke,fallowed all of the manual instructions and all of that stuff and it still broke on me. O ya i have been through about 5 of them i will not buy anymore!
Anonymous, 8/26/2007 2:51:42 PM
Score: 0  
wont turn on
yeah i bought mine to 2 or 3 weeks ago and the damn mic wont turn on or charge.. fucken peice of shit
Anonymous, 9/4/2007 9:30:39 PM
Score: 0  
man i wish i knew all this before i bought one
Anonymous, 9/10/2007 8:32:17 PM
Score: 0  
Quadrant issues
I have had my mic since it came out. It has worked perfectly up till yesterday. It will not sync up with anything thats in the same quadrant exept for my racing wheel. But in the dashboard it will show just the headset and now wheel. But i called microsoft and they said they cant do anything cause its out of warranty. WHAT BULSHIT. They need a recall on that. Oh and the extended warranty is only if you get the 3 ring of death nothing else. ALSO MAJOR BULLSHIT
Anonymous, 9/15/2007 1:40:25 PM
Score: 0  
I bought one for use with my PC
I cant get it to sync anymore, just get the quad lights blinking. Wasted about 100 total for the headset and the Wireless controller thing for the PC. IT did work for awhile and it was nice, but to have it fail already is very disapointing.
Anonymous, 9/19/2007 6:47:39 PM
Score: 0  
the headset wont charge
Help my son is on his second wireless headset, which after the inital charge ( about 2 days worth of gaming) wont charge again. Ms have sent a new headset but the same thing happened - no lights no nothing so we don't know what were doing wrong if it charged once it should do again, surely? Any suggestions guys??
Anonymous, 10/2/2007 1:44:46 AM
Score: 0  
I got my wireless one recently, was working great until the next day i attempted to turn it on... and it doesn't turn on >_> I wish I had checked stuff like these comments before buying one. Don't trust these wireless ones, their faulty and unreliable. Wire all the way!
pixelSHREDDER, 10/2/2007 9:32:39 AM
Score: 0  
Anyone try the Halo 3 branded ones? Are they any less shitty?
larsoncc, 10/3/2007 6:37:28 AM
Score: 0  
Yeah, people that I know have the Halo version and it seems to be much better.
Anonymous, 10/4/2007 8:43:06 PM
Score: 0  
temp fix
stick a tooth pick in the headset jack of your controller. this will stop the bridge, and allow u to connect.
Anonymous, 10/10/2007 4:23:44 AM
Score: 0  
UK call centre
Same shitty problems here. I'm so pissed off as i have no head set. It connects fine, then goes through the sequence of finding port one, finds it for about 10 seconds, then loses it again. Any one know what number to call in the UK to get them fixed?
Anonymous, 10/10/2007 12:20:26 PM
Score: 0  
I have a Halo one and it's just as shitty as everyone is saying. Never again. God forbid if my 360 screws up.
Anonymous, 10/20/2007 3:25:04 PM
Score: 0  
wont turn on
well i got my wireless headset about a week ago workin fine, playin the crap out of halo to get a major, it gos dead, battery life, ok i say, iv been playin it all day, hook it up, lights flash like there chargeing and i go to sleep. wake up and try to turn it on but .....nothin? wont trun on checked ever thing, pluged it in right, what the helllll??????????????? help me, 50 dollars down the drane....
Anonymous, 10/29/2007 7:17:58 PM
Score: 0  
headset problems
the stupid headset will not turn on or charge what a piece of shit!!!!!
Anonymous, 11/1/2007 5:03:02 AM
Score: 0  
wont sync with controller
I'm having the same issues, brand new xbox 360, brand new headset (brand new == from store). Wont sync on the same number / quadrant as the controller... Mate bought same time different places, his works fine - bad batch ?
Anonymous, 12/1/2007 1:45:59 AM
Score: 0  
my original head set broke and i was getting a new one and i didn't think i would have a problem with the wireless so i got it. four days later it dropped chats and will not charge! so I'm asking YOU Microsoft WTF! i should have got call of duty 4.
Anonymous, 12/27/2007 1:09:37 PM
Score: 0  
wont charge
I got the headset and charged it after I opened it. It worked fine until it died. I tried to charge it, but it woulnt charge. Then I waited on customer support for 2 hours and nothing.
Anonymous, 12/31/2007 2:26:57 PM
Score: 0  
how to get the wireless head set to work,
guys, if you turn off your xbox 360 then turn it back on, conect the headset then the handset. it should work, well it worked for me. this only really works for people's headsets that wont connect to the first quadrent in which their handset is conected to.
Anonymous, 12/31/2007 7:17:28 PM
Score: 0  
The sound comes out of the speaker of the tv, rather than on the headset. Has anyone had this problem?
pixelSHREDDER, 12/31/2007 11:25:55 PM
Score: 0  
U may need to change ur personal settings so that it comes out where u want it to
Anonymous, 1/6/2008 3:07:46 PM
Score: 0  
So I got the wireless headset for christmas. It works fine, the only thing that is wrong with it is that it'll randomly disconnect my controller while I'm using it! Which is really shitty when I'm playing halo3 online. Is there any way to fix this?
Anonymous, 1/12/2008 4:46:42 PM
Score: 0  
I hate microsoft
Bought it about 3-4 weeks ago... worked fine up till today where it won't connect to my controller 1 it just goes to quadrant 2. Fkin Piece of shit, and for $60 i could a bought a new game instead.
Anonymous, 1/28/2008 10:25:36 PM
Score: 0  
Synching issues.
I bought mine a few weeks back, and due to network issues, I haven't been on xbox live since then until tonight. I tryed using my fully charged, never before used headset and guess what? It won't connect to quad 1 with my controller. Useless.
Anonymous, 2/18/2008 11:42:36 AM
Score: 0  
DONT BUY ONE!!!!!!!!!!!!!!!!!!!!!!!!!!
they suck and i wasted $60! microsoft needs to have a recal! mine only worked 4 two weeks and now its dead!
Anonymous, 2/24/2008 11:17:20 PM
Score: 0  
THis IS Gay
My mic works but i cant charge it wtf????
Anonymous, 3/16/2008 6:24:12 PM
Score: 0  
No longer functional
I bought my headset a couple of months ago and found that it didn't pick up my voice as well as a standard wired headset. Understandable, since the mic wasn't as close to my mouth, so I decided to use it with games in which I didn't necessarily care to speak to anyone but would like to hear other players. Maybe a couple of weeks after purchase, it decided never to power on again, despite having a charged battery and/or the charging cable plugged into the XBox. I have no idea what to do with it except throw it away.
Anonymous, 3/24/2008 3:37:38 PM
Score: 0  
It seems no one reads these before posting.... Because half of you if you listened to the one anonymous video game employee would have working headsets!!! Ill bet most of you have bought these wireless headsets after having your xbox controller with a WIRED headset for some time right??? Well like the dude said, after the controllers wired headset port gets used often, it wears out causing a bridge! YOU NEED TO CLEAR IT BY PUTTING A NON CONDUCTIVE PIN IN! IF YOU DO THAT YOUR WIRELESS HEADSET WILL WORK!!!
basscomm, 3/25/2008 7:50:39 PM
Score: 0  
Huh? I'm not sure I follow.

Do you have a corroborating link?
Anonymous, 3/30/2008 1:04:13 PM
Score: 0  
it broke
mine broke after 4 months of using it. my friend also got one and his lasted about that long. mine still "works" , i can talk to people but it wont recharge. I called tech support and they told me to buy a new one. this thing is a piece of crap.
Anonymous, 4/25/2008 8:05:35 PM
Score: 0  
my fuckn wireless headset wont recharge when i plug it in
Anonymous, 5/28/2008 12:52:11 AM
Score: 0  
did any one figure out how to fix the charging problem
Anonymous, 6/24/2008 12:18:18 PM
Score: 0  
Call of duty 4 playa
yeah my headset bugged out on me so i called the number and i got soem foreign guy saying xbox live was doing an update and that nothing worked then i said i could use live and he shouted at me telling me it was my router i swear the shitty headsets i've been through 4 one broke the day i got it because the wires weren't properly soldered my wirless one wouldn't turn on or charge or anything and then 2 buzzed at me and the final one broke overnight so i can no longer talk out of it
Anonymous, 6/25/2008 11:34:50 PM
Score: 0  
my first one lasted about 5 months, then completley died. i was mid sentence then it just turned off and no lights would go on. it wouldnt charge or anything. and microsoft wouldnt fix it cuz it was past warenty. now i just got one 3 days ago for my birthday and the exact same thing happened! wtf is wrong with this shit?
Anonymous, 7/4/2008 11:03:20 AM
Score: 0  
wont turn on. please reply
ok i got my mic for my b'day 1 week ago. but now it wont turn on i hold in button but there are no lights comming on the same thing when i charge it. please reply if u can help
Anonymous, 7/5/2008 2:55:14 PM
Score: 0  
I got a mic and it died after less than a month, the thing that sux is that it stopped working cause we didnt use it that much what a $60 POS
Anonymous, 11/9/2010 10:44:51 AM
Score: 0  
Fucking waste of fucking money bought mine 2 days ago it works for like half a fucking hour then it won't reconnect to the xbox and it won't charge like this is some fucking mad BS I payed 50$ for a Broken headset, then I call xbox help and the bitch doesn't even know what she is doing like holy fuck hire productive people not somalians and people who do not even play video games like fuck an employee should fully understand his shit or go back to training this is utter bullfuck I'm highly disapointed in the uselessness that is xbox accessories and assistance
Anonymous, 11/28/2010 6:14:13 AM
Score: 0  
my wireless headset suddenly does nt work its rubbish a dont know how to fix it
Anonymous, 12/4/2010 4:14:15 PM
Score: 0  
Iv gone through 3 of these little fuckers. Every single one broke right after the warranty expired. I love the way the headphone fits and feels but i just cants stand them.
Anonymous, 12/12/2010 11:36:02 AM
Score: 0  
Fucking POS things
Mine has been working perfectly until this morning.. My wired one sucks. cant hear very good out the speaker... I plugged in the wireless one last night . this morning all the lights were blinking. I unplugged it. signed into xbox live listened to my messages.. Than nothing, no lights no nothing... only 3 weeks old
Anonymous, 12/12/2010 12:17:59 PM
Score: 0  
Disabled This Post
Anonymous, 12/21/2010 8:01:54 AM
Score: 0  
Bought mine yesterday, charged it, synced it, etc. I can't hear anything! While playing Medal of Honor, I heard a second of coversation, then nothing again. Looks like I'll be headed back to Best Buy to return this piece of shit.
Anonymous, 1/2/2011 12:03:37 AM
Score: 0  
Charge hole and USB adapter keeps falling out
I've had this headset since christmas 2009 and it worked absolutely fine. When i finished playing shut off my xbox and went to plug it in and the cord fell out of the headset to i looked and the plug it looked normal but it just seems like it shrunk and wont fit in the headset anymore. So i need help if anybody has had this same problem.
Anonymous, 1/30/2011 1:27:32 AM
Score: 0  
Way to fix sync issues
I found a way to work it. you need a newer model xbox 360 wireless controller the older ones dont properly sync with the older ones. well anyway it works for me with newer controller.
Anonymous, 2/25/2011 3:35:08 PM
Score: 0  
no sound
My wireless mic worked for about 20 seconds before it friends could hear me but I couldn't hear them. WHY DO THEY STILL SELL THEM THIS WAY!!
$60 out of my pocket for 20 seconds!! AAHHHH!!!
Anonymous, 3/24/2011 11:17:49 PM
Score: 0  
fuck microsoft
fucking fuck microsoft!

I bought a mic took the time to send it in using 18004myxbox. and what do they do? they sent me ANOTHER BROKEN MIC! I wish i could punch bill gates in the face.

i shouldve bought a PS3.
Anonymous, 6/27/2011 4:40:00 PM
Score: 0  
Seems more a controller issue to me
Mine began to stop syncing to Quad 1 even when I had the Controller turned off. I changed Controller to my spare one and it instantly connected to Quad 1. My only guess is that there is some truth to this 'bridge' wearing out that some other commenters have mentioned but I doubt anything like a 'toothpick' can fix this. I took from the bridge collapse that newer controllers should have a bridge in tact and, of course, my second handset has rarely been used unless friends are round and even then, they never wear a headset. Perfection comes at a cost I suppose but it worked!
Anonymous, 7/17/2011 3:54:47 PM
Score: 0  
Piece of $$$$
Might as well have burned 60$ in a fire. Brand new headset DIDNT WORK AT ALL! then the claims center was a pissload of bullshit and excuses. I hate microsoft and am now swirltching to a wii! SCREW MICRSOFT!!!
Anonymous, 7/25/2011 9:09:50 PM
Score: 0  
Thanks Microsoft :I
This is really funny. I just bought one of these headsets like not even two weeks ago and mine is "dead" and I didn't expect to find this many posts about other people's wireless mics to be having as many problems as this
Anonymous, 8/4/2011 6:16:22 PM
Score: 0  
I had the same problem...with it not wanting to sync with controller but I disconnected d-pad and it works fine:):)
Anonymous, 8/13/2011 7:34:15 PM
Score: 0  
Wireless Headset Quadrant 1 issue.
Hello. I will try and explain the reason why the wireless headset won't connect to your controller the best i can. The reason is this: Older devices that you attach to the bottom of your controller, such as an older wired microphone or the xbox controller keyboard, will in time PERMENANTLY overwrite the bottom bit where you plug your stuff in. Meaning that it fools your wireless headset to make it believe as if there are already a microphone of some kind in that place. Therefore it will then connect to Quadrant 2 instead because the goddamn glitch has made the controller completely unavailable for connection with ALL the wireless headsets, so you can't go to the store and explain your version why it won't connect and get a new one then come back home and think it's gonna work. I know it sucks and i am pissed about it as well because my controller just stopped working with my wireless headset because i had an older version of the xbox controller keyboard inserted to the bottom of my controller. And this issue is not mendable so you have to buy a new controller (which sucks for me because i bought a Special Silver Edition one) if you want a controller that works with the wireless headset. I am PISSED at Microsoft for being so lazy and not testing their products properly and for being unsupportive to their customers for not giving you a new controller back when you show them a bloody warranty. Microsoft, you have failed.
Anonymous, 9/6/2011 11:16:09 PM
Score: 0  
yep cant even connect to port one always sends me to port two. and now i cant even talk in anything, party gamechat ect. i can hear my friends talk in a party but when i go to talk i see my voice animation from the speaker but they cant hear me. wasnt a complete waste of my money or anything... -_-
Anonymous, 9/30/2011 3:03:04 PM
Score: 0  
Oh you wanna hear some $#!+
I just got a wireless headset and it worked for like 3 weeks then nothing. Damn thing wont even accept a charge. I have had it with Microsoft! MS owes me so much money. I'm supposed to be a gold member; I have been for YEARS. One day recently I go to play a game I bought and I'm locked out of my account until I call them. WTF?? Didn't I pay for system? I called them and they said that I owed them money. They said that my gold membership had expired. So, instead of turning me over to the free acc. they continue to charge me and expect me to pay. The kicker is I have a receipt from MS stating that my gold has been renewed until May 2012. I got my account back but not gold; they refuse to even listen to me about a receipt. Then there is the whole ordeal with the Zune. I keep buying songs and they keep taking them away from me. All total Microsoft has screwed me out of about $400. But what you gonna do? Sue them for some chump change.
Anonymous, 10/6/2011 9:36:03 AM
Score: 0  
Same here I've had it for like 3 weeks works fine then today dead nothing won't even turn on or charge. Not getting one of these fuckers again!
Anonymous, 12/27/2011 9:39:45 PM
Score: 0  
Still a problem to this day...
I've gone through two wireless mics now. One that worked great for a year and then decided to die on me. And another one I got 2 days ago that has decided it doesn't wont to connect to my 360 and when it does it just shuts it's self off after 10 minutes. And when I turn it on all it does is flash the 4 lights in sequence and wont even let me try and connect it.I guess it's time for third party mics like a Turtle Beach headset..
Anonymous, 2/4/2012 5:24:31 PM
Score: 0  
wirless headset
I got this wirless headset for christmas it workd good for a lil bit and now it only works for 2 3 4 ports it will not connect to the 1 port ive tried everyway possible to make it work i turn off the controller it will connect to 1 port but when i turn controller on it goes right back to ports 2 3 4 ive tried every which way than u can think about i think that u all should do a big recall on these headsets and take these mics that all of us bought and fix the problem this is not our faults about these head sets they are yalls, u all make all this money from us i mean thousands of dollars that we spend daily so come on u all get together for once and take this crap back and repair them right and send them back to us for free i spent $60 plus tax on this headset for something that dont work right at all so u all should fix the problem thanks.
Justin Whitlow.
Anonymous, 2/9/2012 12:07:06 PM
Score: 0  
wireless head set not on quad 1
i tried another controller and it worked on that 1 fine. It went onto quad 1 , old the other controller in would only go on quads 2,3 ,4 . i hope this helps
Anonymous, 10/29/2012 3:25:45 PM
Score: 0  
XBox messenger pad
if you have an xbox messenger kit on, it won't work. take the kit off and the mic will sync with the controller.
Anonymous, 11/7/2012 6:23:11 PM
Score: 0  
fixed for me
was having issue of headset not connecting to certain controllers, it would skip over those spots on sync. the guys talking about Toothpicks and the wired headset jack being bridged were correct, I used a can of electronics cleaner, took out the battery, then blew out the connector with the cleaner, let it dry and voila! it now connects to the older controllers that wouldn't sync.

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